FAQ

D. I’ve never rented event equipment before: how does it work?

The rental process is very simple: choose the items you need, define the date and location of your event, and send us a request through our website. You will quickly receive a quotation and, once confirmed, we will prepare the equipment for you. The items can either be delivered directly to the event venue by our team or collected by you at our warehouse, depending on your preference. All products are packed, sanitized and ready to use. At the end of the event, you can return them to our warehouse or we can collect them. Once back in our facility, we take care of washing and sanitizing everything.

D. Can I rent equipment even for a small or private event?

Yes. We work with both event professionals and private customers for events of all sizes: parties, birthdays, anniversaries, weddings, corporate and institutional events. We can even provide equipment for a dinner for two.

D. What kind of equipment do you rent?

We offer a wide range of rental products for all types of events, including: tables and seating, plates, cutlery, glasses and wine glasses, table linen, indoor and outdoor furniture, buffet and table setting accessories, decorative lighting and professional kitchen equipment. All products are carefully selected to guarantee quality, functionality and aesthetics.

D. Do you also provide food & beverage services?

No. We do not provide catering services or food and beverage supply. Our business is event equipment and furniture rental.

D. How can I request a quotation?

Quotations can be requested through our website by selecting the required products and sending us your request. We will then provide you with a detailed quotation.

D. When I receive a quotation, is the equipment already reserved?

Quotations indicate product availability but do not constitute a reservation or booking. A booking is considered valid only after our order confirmation, following the customer’s written acceptance of the quotation.

D. How should orders be submitted?

Orders must be sent exclusively in writing via email. WhatsApp messages, SMS, voice notes or photos are not considered valid for quotation requests.

D. How far in advance should I book?

We recommend booking as early as possible to ensure maximum availability of the desired products, especially during the high season from April to October, when many items are frequently sold out.

D. Can I modify or cancel my order after confirmation?

Yes. Minor changes can be made up to 3 working days before the agreed delivery date. Orders may be cancelled free of charge up to 15 days before delivery. If the cancellation is communicated within two weeks of the delivery date, 50% of the rental amount will be charged, excluding transport costs.

D. What documents are required for rental?

For private customers, personal details, tax code, contact information and address are sufficient. For companies and VAT-registered businesses, company details, VAT number, billing information and contacts are required.

D. What is the standard rental duration?

The standard rental duration is 3 days, calculated from the delivery day and including the return day. Even in the case of shorter use, the minimum 3-day rental fee still applies. Longer rental periods can be quoted separately. All rental prices shown on this website refer to the standard 3-day rental period.

D. Does unused equipment still need to be paid for?

Yes. All delivered equipment returned intact, even if unused, is considered rented. This is because every item is always washed, sanitized and quality-checked before being rented again.

D. Is there a minimum order amount?

The minimum order amount is €100.00 (VAT excluded) for customer collection and return. For orders with delivery and collection by our team at the event venue, the minimum order amount is €400.00 (VAT and transport excluded) within 100 km each way, and €1,000.00 (VAT and transport excluded) for distances beyond 100 km each way.

D. Is a security deposit required?

Yes. Every quotation includes the amount of the security deposit, which depends on the value of the rented items. This amount is held as a guarantee against any damage or missing items throughout the rental period.

D. How and when is the deposit refunded?

The security deposit is refunded after the post-rental inspection and cleaning process. This procedure may take between 5 and 10 working days. Refunds are made by bank transfer or POS transaction reversal (where possible).

D. How and when is payment made?

Payment is made in advance. Payment methods are always specified in the quotation.

D. What happens if the equipment is returned late?

In the event of late return, an additional charge equal to 30% of the rental value will be applied for each extra day.

D. Can I collect and return the equipment myself?

Yes. Equipment can be collected and returned directly at our warehouse, respecting the agreed dates and times, using a vehicle suitable for the size and quantity of the products.

D. Where is your headquarters located?

Our operational headquarters, warehouse and showroom are located in Percoto di Pavia di Udine (UD), in Friuli Venezia Giulia, Italy. From here we manage office operations, cleaning and preparation of equipment, storage, logistics and deliveries for all events.

D. Do you also provide delivery services?

Yes. Rentals can be managed either with customer collection and return at our headquarters in Pavia di Udine, or with delivery and collection carried out by our team directly at the event venue.

D. What information do I need to provide for delivery?

If transport service is requested, it is essential to inform us in advance about any difficult access conditions (stairs, upper floors, courtyards, basements, etc.), the presence of elevators (including dimensions and capacity), restricted traffic zones or special permits, and any deliveries or collections at different locations.

D. Do you deliver outside your region or abroad?

Yes. In addition to Friuli Venezia Giulia, we operate in Veneto, Austria and Slovenia. Requests for other destinations are evaluated according to the rental value and the type of equipment requested. Transport costs vary depending on distance, vehicles used and required staff, and are always clearly specified in the quotation.

D. Do you also handle setup and dismantling?

We only provide delivery and collection of the rented equipment at the event venue. Setup and dismantling are the responsibility of the customer.

D. Do I need to wash plates and glasses before returning them?

Absolutely not. One of the advantages of renting is that we deliver the equipment clean, sanitized and packed, and collect it dirty, taking care of washing, cleaning and sanitizing everything. We only ask that tableware is returned free from food or liquid residues and placed back in the original packaging. We take care of the rest.

D. Where should I store the equipment before and after the event?

The equipment must be kept in a safe and protected place until collection. From delivery until return, responsibility for the rented items lies with the customer.

D. In what condition must the equipment be returned?

The equipment must be returned in the same packaging in which it was delivered and, in the case of tableware, free from solid or liquid residues. Non-compliant returns may result in additional charges.

D. What happens if something is broken or missing?

Responsibility for the rented equipment lies with the customer from delivery until return. Any missing, damaged or irrecoverable items identified after washing and inspection at our warehouse will be charged according to the prices indicated in the quotation/order.

D. Is it possible to sub-rent or lend the equipment to third parties?

No. Rented equipment may not be sub-rented or transferred to third parties without written authorization.

D. What happens if the delivered equipment differs from what was ordered?

Any discrepancies must be reported upon delivery. In such cases, we will promptly replace or supplement the equipment at no additional cost.

D. Do I need to know exactly what I need?

Not necessarily. If you have doubts about quantities, product types or combinations, we can help you determine what is needed based on the number of guests, the type of event and the style you wish to create. Contact us by email or book an appointment to visit our showroom, and together we will find the most suitable solutions for your event.

D. Do you offer consultancy for event setups?

Yes. We assist customers in selecting materials and evaluating the technical and logistical aspects of the event, sharing our experience gained from events of all sizes. Consultancy services are available by appointment during showroom visits.

D. Is it possible to view the products before renting them?

Certainly. You can visit our showroom by appointment, where you can see and touch the products in person, test combinations and table settings, and receive support in choosing the best solutions for your event.

D. Do you carry out site inspections?

No. Except for special requirements, our consultancy services are carried out at our headquarters.

D. What types and sizes of packaging are used for the products?

Glasses are rented in racks measuring 50 × 50 cm, with different heights depending on the glass model. Plates and some table accessories are supplied in crates measuring 30 × 40 cm, with heights ranging from 13 to 33 cm. Tablecloths are supplied unfolded, in cardboard boxes measuring 93 × 50 × 9 cm.

D. For Food Service Equipment, do you also provide installation, utility connections and technical assistance?

We do not provide installation or utility connections. However, we rent equipment complete with operating instructions and designed not to require specialized technical staff for installation. During the rental period, we remain available to provide support and technical assistance in case of malfunction or breakdown.

D. Are your products fire-retardant?

We offer a selection of fire-retardant products within our catalogue, as indicated on the related product pages together with all other technical details and specifications.